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Rental Terms & Conditions

Clear-cut policies ensuring fairness, reliability, and equipment safety.

1. Equipment Care & Liability

From the moment our team completes installation until the equipment is de-installed and collected, the Renter assumes full financial and operational responsibility for every rented asset on site — cameras, network video recorders, hard disks, PoE switches, power adaptors, mounting brackets and cabling.

  • Equipment must not be repositioned, re-cabled, opened, permanently marked or reconfigured by anyone other than our technicians. If a camera needs to be moved, call us and we will move it.
  • Only cameras supplied as weatherproof rated may be exposed to rain or direct weather. Indoor units must stay under cover — this matters for monsoon-season pandals and open grounds.
  • Champion Rentals is not liable for gaps in recording caused by site power failures, the recorder being switched off or unplugged by others on site, or internet outages affecting remote viewing.

2. Loss & Damage Policy

We maintain a zero-tolerance policy for missing inventory to ensure the next client receives their full order.

The "Full Retail Replacement" Rule

If any camera, recorder, hard disk, PoE switch or other major component is permanently lost, stolen, or damaged beyond viable repair while installed at your site, you will be billed the full, current retail replacement cost of that exact unit immediately.

  • Minor damage (cracked camera housings, snapped brackets, cut or damaged cable runs) is assessed at de-installation.
  • Standard repair fees for minor damage are deducted directly from your security deposit.

3. Overruns & Site Access for Collection

Equipment is booked back-to-back between events. Our schedule depends on collecting on the agreed date so the kit can be tested, reconfigured and installed for the next customer.

Overrun charge: 1.5x daily rate

If the site is not accessible for de-installation on the agreed pickup date, or the rental runs past the booked window without prior agreement, an overrun charge of 150% of the standard daily rate applies for each additional calendar day. Extensions arranged in advance are billed at your normal daily rate instead, subject to availability.

4. Payments & Security Deposit

A refundable security deposit — calculated on the total value of the equipment being installed — is mandatory and must be cleared before dispatch.

After collection, the equipment is inspected and tested at our facility. If everything is accounted for and working, your full security deposit is processed for refund within 3-5 business days.

5. Recorded Footage & Privacy

Footage recorded during your rental belongs to you. It is stored on the recorder's hard disk for the length of the booking, and how many days are retained depends on the camera count, resolution and disk size quoted for your job.

  • If you need footage kept — for an incident, a theft or an insurance claim — tell us before the pickup date and we will export it to a drive and hand it over.
  • Unless you request otherwise, the disk is securely wiped before the equipment goes out to the next customer. We do not retain copies.
  • The Renter is responsible for lawful use of the cameras: informing people that the area is under surveillance, avoiding coverage of private areas such as washrooms or changing rooms, and obtaining any permission the venue or local authority requires.

6. Cancellation Policy

  • 48+ Hours:Full refund of all advance payments.
  • Within 24 Hours:50% cancellation fee applied to the total rental value.
  • Day of Dispatch:No refund. The logistical and programming work has already been executed.

By proceeding with a rental order from Champion Rentals, you automatically acknowledge and agree to these binding terms and conditions.